Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Below you’ll find answers to some of the most common questions our customers ask. Still need help? Contact us anytime.
🕒 How long does it take to receive my order?
Orders are processed within 1–2 business days. Delivery times vary by location:
USA & Canada: 5–7 business days
Europe: 7–10 business days
Other countries: 10–15 business days
You’ll receive a tracking number via email once your order ships.
🔄 What is your return and exchange policy?
We offer a 7-day return window from the date of delivery. Items must be unused, in original packaging. If you received a damaged or defective product, contact us within 48 hours for a free replacement.
Read our full Return Policy for details.
🛒 Can I cancel or change my order?
Orders can be canceled or changed within 1 hour of placing them. Please email us immediately at support@deskcraft.store with your order number and request.
📦 How do I change my shipping address?
If your order hasn’t been shipped yet, email us at support@deskcraft.store with the correct address. Once shipped, we cannot change the address.
🔍 How do I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can also track your order anytime by visiting our Track Order page.
💳 What payment methods do you accept?
We accept all major payment methods:
Credit/Debit Cards (Visa, MasterCard, AMEX)
PayPal
Apple Pay & Google Pay (where available)
All transactions are securely encrypted.
🌍 Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary by location. Any customs duties or taxes are the customer’s responsibility.
💡 Do you offer bulk or corporate orders?
Yes, we do! For bulk pricing and custom orders, contact us at sales@deskcraft.store with your requirements.
📩 Still have questions?
Our customer support team is ready to help.
📧 Email: support@deskcraft.store
📞 Phone: +1 (000) 000-0000
Or fill out the form on our Contact Us page for a quick response.