Overview
Last Updated: 09 August 2025
At DeskCraft, we are committed to delivering premium quality office gear and accessories. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.
Returns – 7-Day Window Only
We offer a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it: unused, unopened, and in its original packaging.
- You must provide proof of purchase (order number or receipt).
⛔ We do not accept returns for the following:
- Items returned after 7 days
- Opened or used items
- Sale items or gift cards
Return Process
- To start a return, contact our support team at:
📧 Email: support@deskcraftshop.com (placeholder)
📞 Phone: +1 (555) 123-4567 (placeholder) - If your return is accepted, we will provide you with return instructions and the return shipping address.
⚠️ Important:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service.
- We do not guarantee receipt of returned items without tracking.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.
- Shipping costs are non-refundable.
Damaged or Defective Items
If your order arrives damaged or you receive the wrong item, contact us immediately at support@deskcraftshop.com with photos of the item and packaging.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our support team within 7 days of receiving your order.
Contact Information
If you have any questions about our Return & Refund Policy:
📧 Email: support@deskcraftshop.com (placeholder)
📞 Phone: +1 (555) 123-4567 (placeholder)